At Beautifect we are really proud of our products, and we hope that you are delighted with your order. However, if for any reason you are not entirely satisfied you may return any item unused in its original condition and packaging for a full refund or exchange within 30 days of delivery. All returns must be communicated via email to firstname.lastname@example.org. We will reply to you with full return instructions.
The cost of the return is payable by the customer. Please ensure that the package is wrapped securely, if an item is not packaged securely and arrives to us damaged we cannot offer a refund. For your protection we recommend that you use a recorded delivery service, and retain your proof of postage as we cannot accept liability for goods lost in transit. Inside your package please include your name and order number.
Once your return has been received and inspected, please allow 14 days for your refund to be processed, automatically to your original method of payment.
At Beautifect all items are quality controlled and checked for any faults before they are dispatched to customers. In the unfortunate and unlikely case of a defective or damaged product, please contact us right away to let us know at email@example.com we will inspect the item, replace with a brand new item and cover any postage costs.
Cancelling your order
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.